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AI Agents that fill shifts and free up time
Caribou’s Shift Booking for HHAeXchange is an agentic AI system that executes shift booking end-to-end. Matching caregivers, sending outreach, managing responses, and confirming coverage automatically. Built on 170 million caregiver interactions and engineered to help agencies using HHAeXchange thrive.
Caribou’s Agentic AI for always-on coordination
Elevate operational efficiency
10x
faster time to
fill shifts
40%
increase in coordinator capacity
18%
reduction in overtime spend
Conductor brings together your scheduling data, caregiver shift preferences, and client needs, then turns them into action. It matches the right caregivers, reaches out automatically, and handles responses as they come in, improving with every interaction. That means coordination keeps moving, even when you’re off.
Call Caregiver
(Voice Agent)
Targeted SMS and Email
Contact Coordinator
Assign and confirm shifts
Caregiver Preference Data
Caregiver Engagement Data
How it works
Step 1
Open shift detected
Any open shift due to a caregiver call-out, a new client, or vacation is detected.
Step 2
Context understood
Conductor reads the urgency, patient needs, and shift requirements to start finding the right match.
Step 3
Caregivers matched
Conductor identifies the best-fit caregivers based on skills, availability, location, and history.
Step 4
Outreach launched
Carrie calls, texts and emails caregivers to gauge interest.
Caregivers can also browse recommended shifts in the app, based on their profile and availability.
Step 5
Best fit assigned
Conductor optimizes caregiver matching, assigning and confirming shifts, and updates your EMR, all within your agency’s SOPs.
Step 6
Caregiver check-in
After care is provided, Carrie checks in with the caregiver to see how the visit went and triages any issues.
The Caribou Difference
Smarter matching
Every match is based on constraints: availability, preference and past shifts. Remove guesswork, mitigate preferential treatment, and increase efficiency for schedules.
Real-time execution
The system responds immediately when shifts change. That means schedules stay intact, updates are addressed without manual work, requiring no extra effort from your team.
Personalized outreach
Messages are distributed to caregivers most likely to accept the shift. Unnecessary communications are reduced, ensuring more focus on what matters.
Continuous optimization
Context is maintained from every conversation between the AI and your caregivers. System improvements are made after every interaction, improving results over time.
Embedded within every workflow on
“The most helpful aspect of Caribou is its ability to increase transparency and speed in filling shifts. By consolidating caregiver availability, preferences, and open cases into one system, it allows teams to act quickly and make more informed staff decisions. It also supports better coordination across teams by standardizing workflows and reducing reliance on ad hoc communication methods.”
